The ChargeBox ServiceCrew
Our service team is here to assist you with any questions regarding ADS-TEC Energy’s ChargeBox.
As your reliable partner throughout the entire lifespan of your system, we are here to assist you from installation through to modifications of your system components. With our comprehensive service portfolio, we ensure high operational availability of your equipment. Our experienced and knowledgeable service team members work in a customer- and goal-oriented manner so that you can focus entirely on your core business.
We Empower Your Products.
Get in touch with us!
For service inquiries, please contact our team:
Phone: +1 334 870 9551
info-us@ads-tec-energy.com
Quick Response for You and Your Customers
Our experts provide you with in-depth knowledge to support you in operating your energy storage and charging solutions. With remote diagnostics, we’ll get your system back up and running quickly. Our specialists analyze the situation remotely in real time.
Our support stands out for its ease of use, and you benefit from:
- Faster root cause analysis in the event of equipment failure, including diagnosis
- Optimal availability of your systems
- Optimal preparation for on-site service
- Increased cost-effectiveness of the charging infrastructure and battery storage systems thanks to shorter response times
Qualified and Reliable
Our trained service staff and service providers are available on-site to provide optimal support for your system:
- Regular maintenance and inspections ensure the stable operation of your charging or battery solution.
- When needed, we’re ready to troubleshoot issues to minimize downtime and get your systems back up and running quickly.
- In addition, we offer professional support for retrofits and modifications to adapt your system to new requirements and maximize its efficiency.
You can rely on our experienced team to maintain and improve the performance of your systems.
Stability for Your Core Business
Our customized service agreements ensure consistent availability of your charging and battery storage solutions. Choose from our three options:
Remote:
For efficient remote maintenance and quick problem resolution.
Protect:
Comprehensive protection and regular maintenance for maximum safety and reliability.
Availability:
Guaranteed availability and continuous monitoring to minimize downtime and maximize performance.
With ADS-TEC Energy Parts, you also have access to high-quality replacement parts to ensure the long-term functionality of your systems.
Warranty coverage and cost control are crucial aspects for the smooth operation of your systems.
With us, you have the option to extend your warranty to up to 10 years by signing a service agreement. This provides you with long-term peace of mind and allows you to effectively control your costs.
Top quality and fast availability
ADS-TEC Energy reliably provides all replacement and wear parts for your equipment and delivers them on time. This ensures your production continues uninterrupted, and you can count on the quality and reliability you’ve come to expect from our charging and storage solutions—because we offer only genuine replacement and wear parts. You’ll receive:
- Advice on selecting replacement parts
- Original equipment packages for new devices
- Customized spare parts packages
- Genuine replacement and wear parts
- Fast worldwide delivery
- Warranty on replacement parts